Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Henley-on-Thames
GPhC Registration No. 9012511
Last updated: July 2026

We are committed to protecting your personal data and handling it responsibly. This policy explains what information we collect, how we use it, and your rights as a patient and customer. Please read it carefully before using our services.

1. Who We Are

Pharmacy Weight Loss Henley-on-Thames is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) based in Henley-on-Thames, UK. We are the data controller responsible for your personal information. You can contact us at any time using the details provided at the end of this policy.

2. Data We Collect

When you use our services, we may collect and process the following categories of personal data:

• Identity data: Full name, date of birth, and gender
• Contact data: Email address, phone number, and delivery address
• Health data: Medical history, weight, BMI, current medications, and any information provided during your consultation questionnaire
• Payment data: Billing information processed securely through our payment provider
• Technical data: IP address, browser type, and device information collected when you visit our website
• Order data: Details of medications prescribed, dispensed, and delivered to you

Health data is classified as special category data under UK GDPR. We handle it with the highest level of care and only collect what is strictly necessary to provide safe and effective pharmacy services.

3. How We Use Your Data

We use your personal data to:

• Assess your suitability for weight loss treatments safely and appropriately
• Process your order and arrange delivery — orders are typically dispatched within 1 working day once approved by our pharmacist
• Maintain accurate and legally required pharmacy records
• Communicate with you regarding your order, prescription, or clinical queries
• Comply with our legal obligations as a registered pharmacy under GPhC regulations
• Improve our website and services through anonymised analytics

Our lawful bases for processing include the performance of a contract, compliance with a legal obligation, and the provision of healthcare under UK GDPR Article 9(2)(h) for special category health data.

4. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use:

• Essential cookies: Required for the website to function correctly, including secure checkout and login sessions
• Analytics cookies: Used to understand how visitors interact with our site, helping us make improvements
• Preference cookies: Used to remember your settings and choices

You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect your ability to use certain features of our website.

5. Sharing Your Data with Third Parties

We do not sell or rent your personal data to any third party. We may share your information only where necessary with:

• Prescribing clinicians: To review your consultation and approve your treatment
• Delivery providers: To fulfil and track your order to your specified address
• Payment processors: To securely handle your transaction
• Regulatory bodies: Including the GPhC or NHS, where we are legally required to disclose information
• IT and platform providers: Who support the operation of our website under strict data processing agreements

All third parties we work with are required to handle your data securely and in line with UK data protection law.

6. Data Retention

We retain patient and prescription records for a minimum of 8 years in line with NHS and GPhC guidelines, or longer if required by law. Payment and order data is held for 6 years for financial compliance purposes. We securely delete data once it is no longer required.

7. Your Data Rights

Under UK GDPR, you have the right to access the personal data we hold about you, request corrections if any information is inaccurate, and in certain circumstances request that we delete your data or restrict how we use it. You may also object to certain types of processing or request that we transfer your data to another provider.

To exercise any of these rights, please contact us directly. We aim to respond to all data-related enquiries within 48 hours. Please note that some rights may be limited where we have a legal obligation to retain records, particularly in a clinical pharmacy context.

8. Data Security

We take data security seriously. Your information is protected using industry-standard encryption and secure server infrastructure. Access to personal and health data is restricted to authorised staff and clinicians only. We regularly review our security practices to ensure your data remains protected.

9. Contact Us

If you have any questions about this privacy policy, how we handle your data, or wish to exercise your rights, please get in touch:

Pharmacy Weight Loss Henley-on-Thames
GPhC No. 9012511
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

We aim to respond to all data-related enquiries within 48 hours.